Frequently Asked Questions by our patients
No appointment necessary! We pride ourselves on our walk-in patient structure. Our clinics work off of our Patient Queue which only allows for same-day scheduling. However, if you would like to enter the Patient Queue and wait for our services at home, you can register online here.
Our clinics are staffed with trusted and experienced Nurse Practitioners or Physicians Assistants. They work with a dedicated team of Medical Assistants and Radiologic Technicians (ARRT) to ensure that you and your loved ones get the best possible care, in a comfortable environment.
To be prepared be sure you bring your photo ID and your insurance card, if applicable. A picture or PDF copy of your insurance card will suffice, just make sure you have an image of both the front and the back of your insurance card. Bring a form of payment incase your insurance requires a copay, and you will be all set to be seen by a provider!
Our wait times are consistently shorter than the emergency room, averaging between 30 minutes – 1 hour. However, urgent care can be unpredictable as we offer a wide range of services. This is why we allow our patients to enter our Patient Queue and wait at home. Join the Patient Queue from home.
Our self-pay prices start at $125 for an office visit. Additional labs, procedures, and testing are separate charges and are not included in the office visit. Payment is due at the time of service for our self-pay patients.
If you are using insurance, you will be responsible to pay the amount your insurance company declares as patient responsibility; such as a copay, deductible or coinsurance.
We accept cash, credit, debit and check. You can pay for your bill at the front desk of any PromptMed Urgent Care. Learn more about the different ways you can pay your bill.
We are in-network with most major commercial insurance companies along with Medicare and Tricare. Our clinics are in-network with PPO (Preferred Provider Organization) plans as they allow more flexibility when selecting healthcare providers. While we are not in-network with some HMO (Health Maintenance Organization) plans; Find the detailed list of insurance providers and plans we are in network with.
Unfortunately, we are not currently in-network with Medicaid or Public Aid.
No Insurance? No problem! In an effort to remain accessible to our patients we offer a competitive price for our office visits at just $125. Learn more about our self-pay pricing here.
A great feature our clinics offer is the ability to ‘leave your card on file’ . What this does is automatically charge the card you used at check-in for the remaining charges of your visit, once insurance has determined how much of the visit they will cover. Meaning you do not have to worry about late fees or collections. This also give our patient with FSA or HSA cards the opportunity to ensure that card gets charged for your visit.
We have the ability to refill non-controlled substances for up to a week, depending on the prescription. Ensuring you have enough of your medication until you can see your primary care physician.
To treat a minor in our clinics we require a guardian’s consent. We can take verbal consent over the phone.
If you are having sudden severe chest pain, Call 911. Those with heart related symptoms should seek immediate medical care.
There are plenty of reasons:
- We do not charge facility fees at our clinics. Along with that we offer transparent pricing, allowing you to better manage your workers’ comp cases.
- Our providers are trained and familiar with the workers compensation process meaning a streamlined documentation process and familiarity with reporting requirements and protocols.
- We hold extended hours during the week and our clinics are open throughout the weekend, making us available your employees.
- All PromptMed Urgent Care clinics are accessible locations with large areas for parking.
- Reduce lost time with a clinic who prioritizes their patients time.
We offer:
- Pre-employment Drug Screen
- Post-accident Drug Screen
- Random or Periodic Drug Screen
- Probable-cause Drug Screen
- DOT Drug Test
- BAT (Breath Alcohol Test)
- 5 or 10 Panel (in house)
You can send your employee to any PromptMed Urgent Care to receive a physical.
These are the different physicals we offer:
- DOT/CDL Physical
- Pre-employment Physical
- Periodic Work Physical
- School Bus Driver Physical (Illinois & Wisconsin)
- Day Care Physical
- Healthcare Personnel Physical (with PPD)
- Fitness for Duty Examination
- Pulmonary Function Testing
- Respiratory & Asbestos Physical
- Foreign Travel Work Physical
It’s easy! Fill out the form at the bottom of our Occupational Health page and someone will call to set up your account over the phone. Thanks for choosing PromptMed Urgent Care!
